Windows 10, despite its advances and features, is not immune to issues. One of the more frustrating problems users face is the welcome screen freeze. Instead of a smooth transition to the desktop after entering login credentials, users find themselves staring at an unresponsive screen. This issue can disrupt productivity, causing delays in work and personal tasks. 

This article is determined to solve the welcome screen stuck problem by understanding the reasons behind the freeze and following the recommended fixes, users can confidently troubleshoot and prevent this issue in the future.

Common Causes for Windows 10 Welcome Screen Issues

Before diving into solutions, wouldn’t you like to get an understanding of the problem before actually solving it as Knowledge is power, after all.

1: Software conflicts

Sometimes, different software installed on your PC might not get along. They’re like quarreling siblings and the result? A frozen welcome screen.

2: Corrupt user profiles

Imagine trying to read a book with missing pages. That’s what a corrupt profile is like for Windows, and it’s no wonder the system gets stuck.

3: Windows updates gone awry

Updates are essential, but occasionally, they might bring along some unwanted issues.

4: Hardware issues

A malfunctioning hard drive or an incompatible piece of hardware can also be the culprit behind the freeze.

Top Solutions to Fix the Screen Stuck Problem

Encountering the Windows 10 welcome screen freeze can be a frustrating experience. Fortunately, there are several proven solutions to address this issue:

1: Disconnect from the internet 

At times, internet connectivity problems can have a massive impact behind the welcome screen stall. Disconnecting and then rebooting can rectify the problem.

2: Inspect your hardware 

Ensure all hardware components, especially internal connections, are secure and functioning correctly. Loose or damaged hardware components can create the problems with the startup process.

3: Disconnect USB devices 

Improperly configured or incompatible USB devices can cause the welcome screen to hang. Disconnect all USB peripherals, then restart your computer.

4: Use debugging software 

Debugging tools can provide insights into the root causes of system freezes. By pinpointing problematic files or drivers, you can take corrective measures.

5: Disable Credential Manager 

A malfunctioning Credential Manager can cause delays at the welcome screen:

  • Access the ‘Run’ dialogue (Windows+R):
  • Enter ‘services.msc’:
  • Locate the ‘Credential Manager’ service and open its properties:
  • Set ‘Startup type’ to ‘Disabled’:
  • Confirm with ‘OK’:

6: Disable Fast Startup 

Although designed to enhance boot times, Fast Startup can sometimes cause issues:

  • Navigate to ‘Power Options’ via the Control Panel:
  • Select ‘Choose what the power buttons does’:
  • Click on ‘Change settings that are currently unavailable’ link to navigate to its page:
  • Deselect ‘Turn on fast startup (recommended)’ and confirm your changes:

7: Perform a clean boot 

Booting with a minimal set of drivers can help identify problematic programs or drivers.

  • Open the ‘Run’ dialogue (Windows+R) and input ‘msconfig’:
  • Navigate to the ‘Boot’ tab within the ‘System Configuration window:
  • Check ‘Safe boot’ in ‘Boot options’:
  • Reboot your computer:

If, after trying all these solutions, you’re still facing the welcome screen freeze, considering a system restore or a full Windows reinstall might be the next logical step. This ensures a fresh environment, free of any previous errors or conflicts.

Prevention is Better Than Cure

Addressing the Windows 10 welcome screen freeze is essential, but preventing its occurrence in the first place is even more crucial. Here are steps to minimize the risk of facing this issue:

  1. Regular Updates: Keep your Windows OS and all drivers updated. Microsoft frequently releases patches that fix known bugs or vulnerabilities. Ensure you have automatic updates enabled or regularly check for them.
  2. Hardware Maintenance: Over time, dust and debris can clutter the inside components of your computer, resulting to overheating and hardware problems. Periodically clean the internals of your computer, ensuring proper airflow and reducing potential hardware malfunctions.
  3. Software Caution: Be discerning about the software you install. Always download from reputable sources. If you’re installing new software, especially system-level applications, create a restore point beforehand.
  4. Monitor System Health: Utilize built-in utilities like ‘Performance Monitor’ and ‘Resource Monitor’ to keep an eye on system performance. These tools can provide early warnings about potential problems.
  5. Backup Regularly: Even with the best preventive measures, issues can arise. Regular backups ensure you can restore your system to a functional state without losing valuable data.
  6. Avoid Force Shutdowns: Always shut down your computer using the proper procedure. Force shutdowns can corrupt files or the OS, leading to startup issues.

By proactively taking these steps, you can significantly reduce the likelihood of encountering the welcome screen freeze or other similar problems. It’s always better to invest time in prevention than in cure.


And there you have it! With the solutions at your fingertips, you’re equipped to tackle the welcome screen freeze head-on. Just remember, every problem has a solution – you’ve just got to find it.