“We can’t sign into your account” is a common error message on Windows 10 that leaves many users puzzled and frustrated. What triggers this error? How can it be resolved? Let’s take a deep dive into the problem and uncover the solutions.

What are the Common Causes of the “We can’t sign into your account” Error on Windows 10?

The stated error occurs on Windows 10 because of various factors, such as Windows Updates, Corrupted User Profiles, Incorrect Settings, etc.

1: Windows Updates

Incorrect or incomplete installation of Windows updates can lead to the “We can’t sign into your account” error. These updates are intended to rectify glitches and enhance performance, yet at times, they might clash with current system setups or harbor their own glitches. Here’s how it might happen:

  1. Incomplete Installation: If an update is interrupted or fails to install properly, it can leave the system in an unstable state.
  2. Conflict with Existing Software: Sometimes, new updates can conflict with existing software or drivers, leading to errors.
  3. Buggy Updates: Occasionally, an update might contain bugs that cause unforeseen issues, including login errors.

2: Corrupted User Profile

A user profile stores personalized settings and information, and corruption within this profile can lead to the inability to sign into the account. This corruption can occur due to:

  1. Improper Shutdown: If the system is not shut down properly, it may lead to file corruption.
  2. Malware Infection: Malicious software can corrupt files and lead to a damaged user profile.
  3. Disk Errors: Errors on the hard drive where the profile is stored can cause corruption.

3: Incorrect Settings

Sometimes, the error may arise from incorrect system or account settings. This can include:

  1. Misconfigured User Account Settings: If the user account settings are altered mistakenly, it might not align with the system’s expectations for signing in.
  2. Network Issues: Incorrect network settings can lead to issues when trying to sign into a Microsoft account linked with the Windows 10 user profile.
  3. System Time Mismatch: A significant difference between the system time and the actual time can sometimes cause errors with user account authentication.

Understanding these common causes is the first step in resolving the “We can’t sign into your account” error on Windows 10. By identifying the root cause, users can apply the appropriate solution to fix the problem efficiently.

How to Fix “We can’t sign into your account” Error on Windows 10?

Try out one of the following solutions to resolve the “We can’t sign into your account” error on Windows 10.

1: Restarting Your Computer

Often, a simple restart can resolve temporary system glitches that cause errors. To restart your computer:

Step 1: Click on the Start Menu.

Step 2: Select the Power button:

Click on “Restart” and wait for the system to reboot and then try signing in again.

2: Running Troubleshooter

The built-in Windows Troubleshooter can identify and fix common issues. To run it:

Step 1: Right-click on the Start Menu and select “Settings.”

Step 2: Click on “Update & Security”:

Step 3: Select “Troubleshoot”:

Step 4: Click on Additional Troubleshooters:

Now, click on “Internet Connections” and run the troubleshooter.

Adhere to the prompts on the screen, and Windows will try to automatically identify and resolve the issue.

3: Fixing Corrupted User Profile

A corrupted user profile can be resolved by creating a new profile:

Step 1: Type in the search bar “Administrative Tools” and open it:

Step 2: Click on “Computer Management”:

Step 3: Expand “Local Users and Groups” and select “Users”:

Step 4: Right-click and choose “New User” to create a new profile:

Copy your files from the old profile to the new one.

4: Updating Windows

Ensuring that Windows is up to date can fix errors that stem from outdated or faulty updates:

Step 1: Click on the Start Menu and select “Settings”:

Step 2: Go to “Update & Security”:

Step 3: Click on “Windows Update”:

Step 4: Click “Check for updates” and follow the instructions to update if necessary.

5: Resetting Password

Resetting your password can help if the system fails to recognize your credentials:

  1. On the login screen, click “I forgot my password.”
  2. Proceed with the instructions provided to reset your password using a linked email or phone number.
  3. Once reset, try signing in with the new password.

These solutions are designed to address the “We can’t sign into your account” error from various angles, whether it stems from a system glitch, a corrupted user profile, or a problem with Windows updates. By following these step-by-step instructions, you can likely resolve the issue without professional assistance.


The “We can’t sign into your account” error on Windows 10 can be frustrating, but with a little patience and the steps outlined above, you can usually resolve the problem yourself. It’s important to keep in mind that taking preventive steps is more effective than dealing with the issue later on. So, make sure to follow the recommended preventive measures to avoid encountering this problem in the future.